Privacy Policy

Effective date / last updated: September 5, 2026

This Privacy Policy explains how CashOffer123 LLC, trading as CashOffer123 ("CashOffer123", "we", "us" or "our"), collects, uses, shares and protects information when you visit https://cashoffer123.com (the "Website"), submit a form to us, speak with our CASH assistant, or call or text us. CashOffer123 buys residential property directly from homeowners in Greater Cleveland, Ohio.

Many of the people who contact us are dealing with something difficult — an estate, a divorce, a move they did not plan on. You should not have to read a wall of legal language to find out what happens to your information. This policy is written plainly and still covers what the law requires. If anything is unclear, contact us using the details in section 16 and we will explain it.

By using this Website or submitting any form to us, you confirm you have read and understood this Privacy Policy.

1. Important disclaimer

The disclaimer at the top of this page applies to all information, guides, articles and figures on this Website. In addition:

• We make no guarantee, representation or warranty about the accuracy or completeness of any information on this site.
• Any comparison we publish between selling to a cash buyer and listing with an agent is a general illustration. Your own numbers will differ.
• We are not liable for damages resulting from the use of, or inability to use, any information on this Website.

2. Who this policy applies to

This policy applies to everyone who interacts with the Website, including:

• Visitors who browse https://cashoffer123.com.
• Homeowners who request a cash offer through our offer or contact forms.
• Anyone who chats with, calls or texts our CASH assistant.
• People who apply to our referral partner programme.

It covers this Website and the forms on it. It does not cover a separate signed purchase agreement you may enter into with us, which has its own terms.

3. Information we collect

We collect only what we need to respond to you and to make and complete an offer.

Information you give us directly — through the cash-offer form, the contact form, the referral partner application, the CASH chat, or by calling or texting us:

• Your name.
• Your phone number and/or email address.
• The property address, and your mailing address if it is different.
• What you tell us about the property and your situation — its condition, whether it is tenanted, whether it is part of an estate, your timeline, and anything else you choose to share.
• For referral partners, the details you submit about yourself and the property you are referring.

Information collected automatically. Our hosting provider records standard server logs, which include your IP address, your browser and device type, and the pages requested. These logs exist so the site can be served and kept secure.

Conversations with CASH. When you chat with CASH on this Website, the messages you send and CASH's replies are stored so the assistant can remember the conversation and so our team can follow up accurately. When you call or text the number on this site, we keep a record of the call or message and any details captured during it.

For reference under California law, the categories we may collect are: identifiers (name, phone, email, address, IP address); internet or electronic network activity information (server logs); geolocation information (derived only from the property or mailing address you give us); and commercial information (the fact that you enquired about selling a property). We do not collect Sensitive Personal Information for the purpose of inferring characteristics about you.

4. How we collect your information (sources)

• Directly from you, when you complete a form, chat with CASH, or call or text us.
• Automatically, through standard server logs when your browser requests a page.
• From a referral partner, if someone refers your property to us. If that happens and you contact us, we will tell you who referred it.
• From public records, where we look up ownership, tax or recording information about a property in order to prepare an offer.

5. How we use your information

• To prepare, present and discuss a cash offer on your property.
• To follow up with you by phone, text or email about that offer.
• To complete a purchase, if you decide to go ahead.
• To operate the CASH assistant and keep the thread of your conversation.
• To review referral partner applications and pay referral fees that become due.
• To operate, maintain and secure the Website.
• To meet our legal, tax, accounting and regulatory obligations.

We use each category of information only for purposes compatible with the reason it was collected.

6. Cookies, analytics and tracking technologies

This Website uses Google Analytics 4 to measure how the site is used. It is the only analytics tool here. We do not run Microsoft Clarity, a tag manager, an advertising pixel, or any third-party advertising or profiling tool. We do not build advertising profiles, we do not track you across other websites, and we have not enabled Google Signals or any advertising feature on this property.

What Google Analytics records when you visit:

• Which pages you view, when, in what order, and how long you stay; and which site or search brought you here.
• Your device type, browser, screen size, and language, plus an approximate location (usually city level) derived from your IP address. Google Analytics 4 does not store your full IP address.
• A few automatic on-page interactions: how far down a page you scroll, clicks on links that lead off this site, file downloads, and video plays.

To do this it sets cookies in your browser, named _ga and _ga_<id>, which hold a randomly generated number that lets Google recognise the same browser on a later visit. They contain no name, phone number, email or property address, and we do not send any of those to Google. We keep this analytics data for 14 months, after which Google deletes it.

How to opt out. You can block or delete these cookies in your browser settings, use your browser's "do not track" or tracking-protection features, or install Google's official opt-out add-on at tools.google.com/dlpage/gaoptout. Opting out does not affect your ability to use this site, request an offer, or contact us in any way.

The other thing stored in your browser by this site is:

• A CASH chat session identifier. When you open the CASH chat we generate a random id and keep it in your browser's local storage so the assistant can continue the same conversation if you navigate to another page or come back later. It contains no personal information — it is a random string. Clearing your browser storage removes it and starts a fresh conversation.

Google Fonts. The Website loads its typefaces from Google's font servers (fonts.googleapis.com and fonts.gstatic.com). That request tells Google your IP address and basic browser information, in the same way as any request for a file from another domain. It does not set an advertising cookie. Google's handling of that data is described at policies.google.com/privacy.

If we add or change an analytics or tracking tool in future we will update this section and this page's effective date before doing so.

7. How we share and disclose your information

We do not sell your personal information, and we never have. We do not share it with other "we buy houses" companies, lead brokers or list buyers. We share it only as follows:

• Our own team, so we can prepare an offer and follow up with you.
• The title company or closing attorney handling your transaction, if you accept an offer.
• A buyer we assign the contract to. This one matters, so it is stated plainly: after a purchase agreement is signed, we may assign that agreement to another buyer, and in that case the information necessary to complete the purchase — including the property address and the terms of the agreement — is shared with them and with the title company. Your sale still closes on the terms you signed. If you do not want your agreement assigned, tell us before you sign and we will discuss it.
• Service providers who operate parts of this site on our behalf — website hosting, database hosting, and the telephone and messaging provider that carries our calls and texts. They may only use the information to provide that service to us.
• Google, as our analytics provider, receives the usage data described in section 6 — pages viewed, referrer, device and browser, and an approximate location. It never receives your name, phone number, email address or property address, and we do not use it for advertising.
• A referral partner, limited to confirming that a property they referred has closed so that their fee can be paid. They are not given the details of your situation.
• Where the law requires it, or to establish or defend legal claims, or to protect the rights and safety of people or property.

8. Calls, text messages and the CASH assistant

If you give us a phone number, you agree we may contact you about your enquiry by phone, text or email. Consent to receive texts is not a condition of any sale.

• Reply STOP to any text to opt out. Reply HELP for help. Message and data rates may apply, and message frequency varies.
• No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text-messaging originator opt-in data and consent are not shared with any third party. Numbers are used only to answer your enquiry, and are shared with a service provider solely to deliver the message you asked us to send. See section 7 for how this exclusion applies to everyone else we share information with.
• CASH is an automated assistant. When you call or text our number, you may be speaking with software rather than a person. You can ask to be put through to a person at any time and we will arrange it.
• We keep a record of calls and messages, and of what was discussed, so we can follow up accurately and resolve any dispute about what was agreed.

9. Data retention

We keep enquiry records for as long as we need them for business, tax and legal reasons. Where a purchase completes, records relating to that transaction are kept for the period required by law and by our accountants. Where no purchase happens, we keep the enquiry so we can recognise you if you come back to us, and so we do not contact you if you have asked us not to.

You can ask us to delete your information at any time (section 11) and we will, unless we are required to keep it in connection with a completed transaction or a legal obligation.

10. Data security

Information you submit is transmitted over an encrypted connection (HTTPS) and stored in an access-controlled database. Access is limited to the people who need it to do their job. No method of transmission or storage is completely secure, and we cannot guarantee absolute security — but we do not ask for, and you should never send us, your Social Security number, bank login, or card details through this Website or the CASH chat.

11. Your privacy rights — California residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we have collected about you, and its sources.
• Know how we use it and who we have disclosed it to.
• Request a copy of it.
• Request that we correct it if it is inaccurate.
• Request that we delete it, subject to the exceptions in section 9.
• Opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined by California law, so there is nothing to opt out of — but you may still make the request.
• Not be discriminated against for exercising any of these rights.

To exercise a right, contact us using section 16. We will verify your identity by confirming details you have already given us, and respond within the time the law allows.

12. Your privacy rights — EU/EEA and UK visitors (GDPR)

We are based in Ohio and serve homeowners in Northeast Ohio, so we do not target visitors in the EU, EEA or UK. If you are in one of those regions and have contacted us anyway, you have the rights to access, rectification, erasure, restriction, portability and objection in respect of your personal data. Our lawful bases are your consent (which you may withdraw), the performance of a contract, and our legitimate interest in responding to an enquiry you initiated. Contact us using section 16 to exercise a right.

13. Children's privacy

This Website is intended for adults who own or are responsible for property. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

14. Third-party links

This Website may link to other sites — a title company, a county records search, a government page. We do not control those sites and are not responsible for their content or their privacy practices. Read their policies before giving them information.

15. Changes to this Privacy Policy

If we change this policy we will update this page and the effective date at the top. If a change materially affects how we use information we already hold about you, we will take reasonable steps to tell you.

16. Contact us

Questions about this policy, or a request about your information:

• Email: info@cashoffer123.com
• Call or text: 216-899-CASH
• Service area: Greater Cleveland, Ohio

See also our Terms and Conditions.